News Releases3 min read

Digital Hands Expands Role in “Bit9 + Carbon Black Connect” Alliance Program by Becoming Incident Response (IR) Partner

Already an MSSP Partner, Digital Hands now uses Carbon Black to expand its IR services and respond to advanced threats in seconds

WALTHAM, Mass.—December 2, 2014—Bit9® + Carbon Black®, the leader in endpoint threat prevention, detection and response, today announced that Digital Hands, a leading managed security services provider (MSSP), is expanding its role in the “Bit9 + Carbon Black Connect” Alliance Program by becoming an incident response partner. Digital Hands joined the “Connect” program last month as an MSSP partner (see Nov. 5, 2014 news release.)

As a “Connect” IR partner, Digital Hands uses Carbon Black to help its customers remediate cyber attacks and breaches. As the team identifies malicious files used to execute an attack, they use Carbon Black to pinpoint each endpoint and server on which malware has landed and reveal the entire “kill chain” of the attack, so responders can quickly see where and how the attack started. This enhanced visibility enables Digital Hands to move rapidly to contain attacks and accelerate remediation efforts.

“Incident response is a critical component to any information security program,” said Mark Geary, Digital Hands’ chief services officer. “Our managed services teams have seen outstanding results using Carbon Black for our customers. Now, we’re thrilled to expand our IR capabilities by taking advantage of everything Carbon Black has to offer.”

Digital Hands uses both vendor and industry-certified technical staff leveraging the cloud to provide award-winning around-the-clock protection for both public and private organizations. The company provides custom services to meet unique client needs and proactively reduces end-user impacting events while holistically protecting critical information technology systems and data.

“Carbon Black further empowers Digital Hands’ experts to detect, respond to and remediate threats as they happen,” said Tom Barsi, vice president of business development for Bit9 + Carbon Black. “Since their team is quite familiar with all of the capabilities and benefits Carbon Black delivers, this expanded partnership will enable the Digital Hands IR professionals to bring immediate value to their customers.”

About the “Bit9 + Carbon Black Connect” Alliance Partner Program
The “Bit9 + Carbon Black Connect” Alliance Partner Program integrates the leading endpoint and server security solution from Bit9 + Carbon Black with solutions from top companies in four categories:

  • Incident response
  • Managed security services
  • Threat intelligence
  • Network security, analytics and SIEM

This enables enterprises to create a unified defense against cyber threats. Enterprises that deploy the Bit9 Security Platform and/or Carbon Black with certified alliance partners’ offerings experience a fully integrated strengthening of their security posture, a decrease in their total cost of ownership, achievement of faster deployment times, and gain increased value from their integrated solutions.

About Digital Hands
Digital Hands is a US-based, pure play, Managed Security Services Provider (MSSP) that delivers cloud-based security-as-a-service, point solution security management, and enterprise security operations outsourcing. Digital Hands services proactively reduce downtime and incidents and its high-touch approach to managed services routinely exceeds the Technology Service Industry Association’s (TSIA) benchmark, a fact supported by a Customer Satisfaction score consistently above 96% year over year.

Since 2001 Digital Hands has served as a trusted “white label” managed services partner for some of the largest security software and hardware manufacturers, systems integrators, and telecommunications providers. These relationships were built upon the company’s ability to rapidly bring the latest technologies to market as a managed service.

About Bit9 + Carbon Black
Bit9 + Carbon Black offers the most complete solution against the advanced threats that target your organization’s endpoints and servers. This makes it easier for you to see—and immediately stop—those threats.

Carbon Black’s lightweight endpoint sensor, which can be rapidly deployed with no configuration to enable detection and response in seconds, combined with Bit9’s industry-leading prevention technology, delivers four key benefits:

  • Continuous, real-time visibility into what’s happening on every computer
  • Real-time threat detection, without relying on signatures
  • Instant response by seeing the full “kill chain” of any attack
  • Prevention that is proactive and customizable

More than a thousand organizations worldwide—from 25 Fortune 100 companies to small enterprises—use Bit9 + Carbon Black to increase security, reduce operational costs and improve compliance. Leading managed security service providers (MSSP) and incident response (IR) companies have made Bit9 + Carbon Black a core component of their detection and response services. With Bit9 + Carbon Black, you can arm your endpoints against advanced threats. For more information, visit


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