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VMware Extends No. 1 Ranking in Cloud System and Service Management According to Global Analyst Firm

PALO ALTO, Calif.--(BUSINESS WIRE)--VMware, Inc. (NYSE: VMW), a leading innovator in enterprise software, today announced that leading analyst firm IDC has ranked VMware No. 1 in worldwide cloud system and service management software(1) based on IDC calculations of calendar year 2019 revenues. VMware’s continued commitment to helping customers operate their hybrid cloud and multi-cloud environments is enabling them to achieve higher levels of productivity, cost savings and compliance.

“Customers have responded enthusiastically to the latest version of the VMware vRealize Suite—and with the recent release of VMware vRealize Operations Cloud—the delivery of our entire cloud management portfolio as SaaS,” said Ajay Singh, senior vice president and general manager, Cloud Management Business Unit, VMware. “Their continued support has helped VMware again to the No. 1 spot in the IDC Cloud System Management Software Market Share category.”

Achieving the No. 1 Slot in a Fast-Growing Sector: Cloud System and Service Management

According to the IDC report, “Worldwide Cloud System and Service Management Software Market Shares, 2019: SaaS and ITOM Drive Growth,” VMware’s share was more than five percentage points ahead of the No. 2 ranked vendor.

The report states, “SaaS-based delivery of cloud system and service management solutions continued to increase in 2019.” IDC points to a few VMware initiatives that contributed to its ongoing leadership in the space, including a greater focus on its SaaS-based cloud management portfolio to enable flexibility as environments become more heterogeneous. VMware expanded its portfolio of SaaS-based offerings with the introduction of VMware vRealize Operations Cloud, the self-driving operations solution. The report adds: “Automation and monitoring of the core vSphere infrastructure will continue to be supported by vRealize and its parallel SaaS services including Tanzu Observability (formerly Wavefront).”

Read the complete IDC report (registration required) at:

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About VMware

VMware software powers the world’s complex digital infrastructure. The company’s cloud, app modernization, networking, security, and digital workspace offerings help customers deliver any application on any cloud across any device. Headquartered in Palo Alto, California, VMware is committed to being a force for good, from its breakthrough technology innovations to its global impact. For more information, please visit

VMware, vRealize, Tanzu, Tanzu Observability, and VMware Cloud are registered trademarks or trademarks of VMware, Inc. in the United States and other jurisdictions. This article may contain hyperlinks to non-VMware websites that are created and maintained by third parties who are solely responsible for the content on such websites.

(1) IDC, “Worldwide Cloud System and Service Management Software Market Shares, 2019: SaaS and ITOM Drive Growth,” doc #US45083420e, May 2020

Eloy Ontiveros
VMware Global Communications

Emily Mullen
Archetype for VMware

Source: VMware, Inc.