News Releases4 min read

VMware(R) Horizon View(TM) Transforms Legacy Desktops Into a Service at Sutherland Global Services

Virtual Desktop Infrastructure (VDI) Creates Private Cloud for Managing Global Desktops for a Company in Hyper-Growth Mode

PALO ALTO, CA--(Marketwire - Mar 20, 2013) - VMware, Inc. (NYSE: VMW), the global leader in virtualization and cloud infrastructure, today announced that Sutherland Global Services, a US-based global provider of Business Process Outsourcing (BPO) and Technology Enabled services has deployed 10,000 seats of VMware Horizon® View™ Business Process Desktop to create a private cloud to service their global workforce. With more than 30,000 employees across 30 cities and 10 countries, virtualizing desktops has enabled Sutherland Global Services to transform their legacy desktops into a service to attain high availability, data security and a flexible desktop infrastructure for growth and change.

"With a global workforce in hyper-growth mode, operating in a seamless and continuously productive manner is absolutely crucial to our business," said Deepak Batheja, CTO, Sutherland Global Services. "We have accomplished this by fully embracing a desktop as a service approach leveraging VMware's desktop virtualization software as a core enabler. Sutherland's next-gen desktop as a service solution creatively addresses multi-fold requirements ranging from geographic expansion, business continuity, meeting unpredictable demands and enabling a unique integrated BPO proposition while continually reducing costs and increasing efficiency."

At Sutherland, success as a BPO basically comes down to flawless and efficient execution by leveraging three capabilities: people, technology, and processes. The company deployed virtualization and private cloud technologies as an enabler for all three of these core capabilities allowing the IT organization to manage a highly scalable and geographically dispersed infrastructure with a single optimized and centralized team. The vision was to reduce time-to-revenue for Sutherland and their clients by quickly deploying Sutherland consultants -- with all of the tools necessary to perform their jobs -- anywhere in the world and assure revenue by enabling highly reliable and continuously available business platforms.

Sutherland's virtualized infrastructure is orchestrated for scalability, seasonality, workload mobility, recovery security, compliance, and geographic expansions. All of this while keeping the IT infrastructure and team streamlined and nimble. The benefits can be summarized by revenue growth, cost optimization, and platform availability and resiliency.

"Sutherland Global Services, one of the world's largest companies specializing in BPO and optimization solutions, has creatively engineered one of the largest VMware-enabled private clouds to service its global employees," said Erik Frieberg, senior director, product marketing, End-User Computing, VMware. "Sutherland is a prime example of using thought leadership and technology innovation to introduce a more efficient way to work to make things easier for IT and end-users by removing the limitations of a physical PC."

Moving Desktops to the Cloud
As part of the VMware Horizon™ Suite, VMware® Horizon View™ transforms traditional physical PCs into centralized managed IT services and delivers elastic desktop services as a virtual workspace for ultimate control and flexibility for user experience, administration and service. IT gains greater control in conjunction with the flexibility to embrace new technologies and simplify management of the end-user environment, while still being able to access desktop services from every device while in the office, remote and on the road.

Built on VMware vSphere®, the industry's most widely deployed virtualization platform, VMware Horizon View enables the industry's best end-user experience while simplifying IT management for large-scale deployments and reducing the total cost of ownership (TCO) associated with VDI.

About Sutherland Global Services
Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. It is one of the largest, independent BPO companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 30,000 professionals and has 35 operations centers in the United States, Philippines, India, UAE, Egypt, Bulgaria, UK, Canada, Mexico, and Colombia.
For more information, visit

About VMware
VMware is the leader in virtualization and cloud infrastructure solutions that enable businesses to thrive in the Cloud Era. Customers rely on VMware to help them transform the way they build, deliver and consume Information Technology resources in a manner that is evolutionary and based on their specific needs. With 2012 revenues of $4.61 billion, VMware has more than 480,000 customers and 55,000 partners. The company is headquartered in Silicon Valley with offices throughout the world and can be found online at

Forward-Looking Statements
This press release contains forward-looking statements including, among other things, statements regarding the potential benefits, planned features and expected availability of the VMware Horizon Suite and its expected benefits to customers and expectations of radically changing requirements for IT organizations. These forward-looking statements are subject to the safe harbor provisions created by the Private Securities Litigation Reform Act of 1995. Actual results could differ materially from those projected in the forward-looking statements as a result of certain risk factors, including but not limited to: (i) adverse changes in general economic or market conditions; (ii) delays or reductions in consumer or information technology spending; (iii) competitive factors, including but not limited to pricing pressures, industry consolidation, entry of new competitors into the virtualization market, and new product and marketing initiatives by our competitors; (iv) our customers' ability to develop, and to transition to, new products and computing strategies such as cloud computing and virtualization of mobile devices; (v) the uncertainty of customer acceptance of emerging technology; (vi) rapid technological and market changes in virtualization software and platforms for cloud and desktop computing; (vii) changes to product development timelines; (viii) VMware's ability to protect its proprietary technology; and (ix) VMware's ability to attract and retain highly qualified employees. These forward looking statements are based on current expectations and are subject to uncertainties and changes in condition, significance, value and effect as well as other risks detailed in documents filed with the Securities and Exchange Commission, including our most recent reports on Form 10-K and Form 10-Q and current reports on Form 8-K that we may file from time to time, which could cause actual results to vary from expectations. VMware assumes no obligation to, and does not currently intend to, update any such forward-looking statements after the date of this release.

VMware, VMware Horizon, vSphere and VMware Horizon View are registered trademarks or trademarks of VMware, Inc. in the United States and other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective organizations. The use of the word "partner" or "partnership" does not imply a legal partnership relationship between VMware and any other company.

Contact Information:

Louis Cheng
VMware Global Communications
(650) 427-7643

Angela D'Arcy
The OutCast Agency for VMware
(415) 345-4724