Leadership Stories3 min read

Customer Outcomes Drive Our Private Cloud Strategy

Krish Prasad

VMware Explore Las Vegas and Barcelona offered fantastic opportunities to share our private cloud strategy, along with details of the many innovations we introduced into our solutions. Explore also provides a literal stage to preview technology advancements in development that, we hope, clearly show the growing value of our products to existing and potential customers.

But how do I measure that value? Of course, we can share detailed third-party cost modeling tools and value analysis studies. Still though, the abstract quality of spreadsheets and whitepapers tend to speak more to the quantitative side of the outcomes. Our value and impact are more compelling and clearer than ever when shared directly by our customers. These “where the rubber meets the road” vignettes tell me that we are living up to our mission to “deliver the best private cloud platform to accelerate innovation.”

VMware Cloud Foundation empowers organizations across diverse industries, from manufacturing to emergency services and healthcare. These stories underscore the fact that our focus isn’t just on delivering technology but on enabling meaningful outcomes for those who rely on our solutions.

Laying the groundwork for digital transformation: Charlotte Pipe and Foundry

The challenges and opportunities surrounding digital transformation are a recurring theme we hear when talking to customers. Digital transformation is a key element of larger organizational strategies to grow, expand, or streamline the business, and often touches every element of an enterprise.

At VMware Explore Las Vegas, Charlotte Pipe and Foundry shared how VMware Cloud Foundation laid the groundwork for them to focus on meaningful digital transformation that advances their business. As an innovative company that is constantly advancing strategic initiatives in sales and product development, Rodney Lee Bernhardt (Server Administrator) referred to the power of automation and the ability for VCF to work seamlessly across their ecosystem of tools.

A considerable focus at Broadcom is on delivering simplified and powerful automation to drive outcomes. At the same time, we work with an industry-leading ecosystem of ISV technology partners to ensure we support our customers' flexibility in choosing what is right for them. It was inspiring to hear how the Charlotte Pipe and Foundry team is leveraging the potential of those platform capabilities to advance their business, showcasing a fundamental alignment between our technology and their objectives.

Supporting critical operations with performance and high reliability: Notruf Niederösterich

It is always very humbling when an organization talks about the role your solutions have in helping them save lives. During VMware Explore Barcelona, Notruf Niederösterreich shared their experience as the command center for 911 emergency services in Austria’s Lower Austria region. Their work exemplifies resilience under pressure. In life-or-death situations, system reliability is non-negotiable. The Notruf team relies on VCF to help ensure that every call is met with the dependability and speed that emergency response requires. Their stories remind us of the immense responsibility we have to support such mission-critical work. For my team, this was a prime example of how technology must strive to uphold reliability without compromise.

Balancing cost and care in healthcare: Chelsea and Westminster Hospital NHS Foundation Trust

Another technology story with incredible human outcomes came from Keith Tudge, data center manager at Chelsea and Westminster Hospital NHS Foundation Trust. Patient care was clearly their top priority, but so were budget realities. Since 2021, Chelsea and Westminster Hospital has been on a journey to transform its IT infrastructure. Initially operating over 700 virtual machines across four separate VMware vSphere environments in three locations—the Trust faced significant challenges, including a lack of site resilience and outdated hardware. In 2022, they deployed VMware Cloud Foundation and utilized VMware HCX to migrate VMs into new environments, leading to enhanced site resilience through dual-site mirroring, improved lifecycle management, and software-defined networking. Most notably, the hospital saw a 70% drop in critical outage calls with increased stability in clinical systems. All this led to a boost in efficiency and confidence among staff.

This was a good reminder of the importance of our ethos that we meet customers where they are. Most organizations don’t have the luxury of huge budgets, stress-free deliverables, and greenfield environments. So it is critical that we don’t just build new technology, but we give people the tools to help them adopt it and take advantage of it with ease. What I saw with Keith and his team was a group of people who can do incredible things when you enable that.

At the center of our cloud story

Across both events it was a pleasure for me to hear about customers who look to VCF as the trusted IT foundation upon which they run their businesses, build their futures, and even save lives.

Each story reinforced our dedication to evolving and advancing our private cloud strategy with the real-world needs of our customers at the forefront. Whether that value comes from where they bolstered security, accelerated transformation, simplified and optimized operations, enhanced user experiences, or leveraged the latest AI technologies, it is customers who are at the center of our cloud story.

Learn more about what’s new with VCF here.

Krish Prasad, Senior Vice President and General Manager, VMware Cloud Foundation Division, Broadcom