Anywhere Workspace3 min read

Extending Our Digital Workspace Remote Support Capabilities Through Strategic M&A

VMware Staff

Support demands on today's IT teams have never been higher. Employees are utilizing more devices and business applications than ever before while employers increasingly rely on these tools for mission-critical tasks and processes. So, when a device or app goes down in the field, IT must react quickly and efficiently to reduce the impact on employee productivity and safety, as well as improve customer satisfaction.

Our VMware Workspace ONE platform helps IT manage and better secure any device – mobile, PCs, rugged and IoT – from a single solution. VMware is committed to supporting customers with a unified digital workspace platform approach to drive significant time and cost savings for IT, improve security, and provide the best employee experience. We continue to invest in internal innovation efforts to build out Workspace ONE's unified endpoint management (UEM) capabilities while also exploring opportunities to augment by acquiring technologies and talent where needed. This strategy has, and will continue to, help us deliver the industry's leading digital workspace platform.

In line with this strategy, we are pleased to announce today our intent to acquire AetherPal, a provider of remote support solutions that enable IT to remotely view, control, troubleshoot, and fix devices and applications in the field to improve productivity and efficiency, while reducing downtime.

Remote support capabilities are a high priority requirement for purpose-built and ruggedized devices that are used for specific jobs today – in warehouses, manufacturing facilities, retail settings, etc. When these devices have issues in the field, productivity is directly impacted. As more and more business-critical applications and work flows move to new form factors and locations outside the office, remote support technology will likewise become a high priority requirement for supporting employees across all businesses. For telco operators and device hardware manufacturers that support thousands or even millions of business customers and consumers, the need for remote support technologies is even more profound.

Upon close, AetherPal's modern approach to enabling remote support will add to the intelligence-driven Workspace ONE platform and its deep cross-platform UEM capabilities, reinforcing VMware's commitment to simplifying customers' digital workspace journeys.

I look forward to adding another significant capability to the VMware end-user computing platform upon closing of the acquisition of AetherPal. To learn more about the announced acquisition and how it supports our Digital Workspace strategy, read this blog post.

Forward-Looking Statements
This blog contains forward-looking statements including, among other things, statements regarding VMware's intention to acquire AetherPal; the expected benefits of the acquisition; and the expected complementary nature and strategic advantages of combined offerings after close. These forward-looking statements are subject to the safe harbor provisions created by the Private Securities Litigation Reform Act of 1995. Actual results could differ materially from those projected in the forward-looking statements as a result of certain risk factors, including but not limited to: (i) the ability of the parties to satisfy closing conditions to the acquisition on a timely basis or at all; (ii) market conditions, regulatory requirements and other corporate considerations that could affect the timing and closing conditions to the acquisition; (iii) the ability to successfully integrate acquired companies and assets into VMware; (iv) VMware's customers' ability to accept emerging technology and to transition to new products and computing strategies; (v) competitive factors, including but not limited to entry of new competitors into the industries in which VMware competes, and new product and marketing initiatives by VMware's competitors; (vi) VMware's ability to enter into and maintain strategically effective partnerships; (vii) rapid technological changes in the virtualization software and cloud, end user and mobile computing industries; (viii) changes to product and service development timelines; (ix) VMware's ability to protect its proprietary technology; (x) VMware's ability to attract and retain highly qualified employees; (xi) adverse changes in general economic or market conditions; (xii) changes in VMware's financial condition; and (xiii) VMware's relationship with Dell Technologies and Dell's ability to control matters requiring stockholder approval. These forward-looking statements are made as of the date of this blog, are based on current expectations and are subject to uncertainties and changes in condition, significance, value and effect as well as other risks detailed in documents filed with the Securities and Exchange Commission, including VMware's most recent reports on Form 10-K and Form 10-Q and current reports on Form 8-K that we may file from time to time, which could cause actual results to vary from expectations. VMware assumes no obligation to, and does not currently intend to, update any such forward-looking statements after the date of this release.