Generative AI’s (GenAI) prodigious abilities could soon revolutionize how federal and state government executive and legislative branch offices interpret bills and regulations, analyze legislative conflicts, and uncover opportunities for new policy initiatives.
Policy documents, especially legislation and regulations, can be hundreds or even thousands of pages long, filled with complex legal language as well as complex budgetary data. With the help of GenAI systems, government staff can draft, edit, analyze, summarize, and even translate these documents efficiently, accurately highlighting the most important elements while avoiding errors.
But unlike the private sector, where GenAI has been embraced more quickly, government offices are taking a cautious approach – and for good reason.
The Need for Trustworthy AI Systems
One of the core concerns surrounding GenAI at this stage in its development is the reliability and trustworthiness of its outputs.
The potential for AI-generated errors – so-called “hallucinations” where systems generate false or misleading information – is a significant concern. Even a minor misinterpretation or error by an AI system could have disastrous consequences.
The challenge posed by AI hallucinations and the generation of incorrect or fabricated information is a major issue for government offices. While GenAI can undoubtedly process vast amounts of legislative and regulatory language, and of budgetary data faster than human teams, it is imperative that this process is flawless. Legal or budgetary interpretation leaves little room for error, and a single hallucination could result in the misapplication or misunderstanding of critical provisions.
What’s more, without proper and adequate technical governance, there is a risk that an AI system could summarize unrelated content or provide inaccurate information. And if the data used to train GenAI systems is biased, then the AI outputs will likely be biased as well. This outcome is particularly concerning in legislative and regulatory work, where fairness and impartiality are essential. Government offices must ensure that the AI models they use are trained on diverse, accurate datasets and that the algorithms are regularly reviewed and tuned to prevent biased outcomes.
AI should not act as an "unguided intern" that simply presents information without scrutiny. The high stakes of legislative and regulatory interpretation demand that GenAI systems operate under rigorous controls to ensure that their outputs are precise and actionable. This is particularly true in government work, where "the letter of the law" governs not just operations but also the lives and businesses of citizens.
Managing AI Deployment
Given the sensitive nature of government data, government offices must prioritize security when deploying GenAI systems. Data privacy and protection are paramount. That underscores the importance of operating GenAI within a trusted and secure framework.
A private AI system, such as the recently launched VMware Private AI, offers government offices the opportunity to deploy GenAI on their own secure data, within their own trusted enterprise networks, reducing the risk of breaches or misuse of information.
The VMware Private AI approach ensures that models are trained on more authoritative datasets and reduces the likelihood of errors and hallucinations. It further ensures that the insights and summaries generated by GenAI are reliable. Additionally, private AI ensures that sensitive data remains secure, addressing concerns about privacy and the potential for data breaches.
Without such measures, government offices run the risk of having their legislative or regulatory analysis tainted by untrusted, publicly available data, or vulnerable to malevolent manipulation.
Balancing Human Judgment with AI Insights
It's critical to highlight the importance of balancing AI-generated insights with human judgment. There’s no argument that today’s GenAI is undoubtedly powerful and capable of processing massive amounts of information. Yet, it still typically lacks the nuanced understanding that human analysts bring to the table. Political considerations, historical precedents, and subjective analysis are vital components of legislative and regulatory work, and generative algorithms may not always capture or prioritize these subtleties.
Government policy processes involve a deep understanding of the political, historical, and social contexts that today’s GenAI models might not fully reflect based on their available training data. Therefore, while GenAI might excel in analyzing and summarizing raw data, we still need human oversight to ensure that those outputs are interpreted correctly.
AI should be viewed as a tool that complements human analysis rather than replaces it. By automating data-heavy tasks, GenAI can free up time for policymakers to focus on higher-level decision-making and allow government offices to reap the benefits of AI's efficiency. This approach will guarantee we don’t lose the critical human oversight that ensures political goals and social contexts are not ignored.
Building Policymaker Trust in AI
Gaining policymaker buy-in will be essential. Eager early adopters may already be using unsecured web-based GenAI tools, but some policymakers may initially resist the integration of GenAI into government operations. Concerns about job displacement, reduced decision-making authority, data biases, or AI hallucinations the technology. Others may feel uneasy entrusting AI with tasks traditionally handled by humans, especially in areas as sensitive and impactful as legislative interpretation.
To address these concerns, government offices must invest in comprehensive training and support. Trust in AI will grow when policymakers understand GenAI’s strengths and limits, and how the technology is designed to complement a policymaker’s work, not replace it. Clear communication about the role of AI in government processes will also be vital in ensuring that policymakers view these tools as assets rather than threats.
Final Thoughts
Despite the challenges, the future of GenAI as a policy analysis tool looks promising, particularly as future versions of GenAI address today’s limitations and hallucinations. In the coming months and years, GenAI will likely become a widely adopted tool for policy analysis. While some policymakers are likely already exploring the capabilities of tools like ChatGPT, these technologies are continually evolving, and their potential to simplify and speed up legislative and regulatory processes will only increase.
Thoughtful and responsible implementation of private AI is key. By tackling the challenges head-on and ensuring AI is used securely and sensibly, government offices can fully tap into the power of GenAI – boosting efficiency, improving accuracy, and enhancing decision-making throughout the policymaking process.
Learn More at vmware.com/privateAI